Shc 2.1 Introduction to Communication in Health, Social Care or Childrens and Young Peoples Settings

SHC 21: Introduction to communication in health, social care or children’s and young people’s settings
Level 2
Identify different reasons why people communicate
Below is a list of reasons why people communicate
*to give instructions
*to receive instructions
*discuss any issues/concerns
*to give or receive information
*to make a point/give an opinion
*develop learning/communicate progress
Explain how effective communication affects all aspects of own work
Effective communication benefits 3 major aspects of my work, these are:
*relationship with children
*relationship with colleagues
*relationship with parents
To use effective communication with children it is important to be on the same level as the child, maintain eye contact and not talk down to them. By asking them to repeat back what you have said will show that they have an understanding of what is being asked.
Positive body language and age appropriate language should always be used, this will make the child understand and feel at ease with you. It is good to have a rapport with the person you are communicating with. Giving the child time to take in and absorb what has been said or asked will make it easier for them to respond. When asking questions “how, what and why” will encourage the child to respond with a sentence rather than a one word “yes” or “no” answer.
When communicating with parents it is important to have a varied range of communication; talking either face to face or by telephone, email and/or day to day diary of what their child has done that day to take home and read through. If a parent has an issue for example feels like their child is not settling into their class, communicating and assuring them at the start and end of the day will help them to feel at ease. Regular communication with parents and colleagues is an important aspect from the individual. Considering a child or parents point of view shows understanding and gains trust.
Explain why it is important to observe an...