Unit 21 Introduction to Communication in Health, Social Care or Childrens and Young Peoples Settings

Communication in the workplace is important because it ensures that all staff members are   acting the same. Communication between staff members makes sure that all staff knows about any current issues in the workplace, any potential issues or future issues, and any vital pieces of information that needs to be shared.
Communication at work can be in the form of writing in a communication book or handover book. Or communication can be verbal where staff members will talk to each other to pass on information.
Communication in work settings between staff and clients is also very important as that will be the main way of staff getting the best out of the client.
Diversity means variety.
Equality means fairness.
Inclusion means included.
Discrimination means the ‘treatment or consideration of, or making a distinction in favour of or against, a person or thing based on the group, class, or category to which that person or thing belongs rather than on individual merit’
Physical abuse is when a person is physically hurt by another person.
Sexual abuse covers a wide range of possibilities and scenarios. Possible cases of sexual abuse would be when a person feels pressured into having sex or performing sexual acts.
Emotional/psychological abuse is when a person makes another person feel worthless or useless
Financial abuse is when a person takes advantage of another person’s finances.
‘Institutional abuse is the mistreatment of people brought about by poor or inadequate care or support, or systematic poor practice that affects the whole care setting. It occurs when the individual's wishes and needs are sacrificed for the smooth running of a group, service or organisation.’
Self-neglect is a form of abuse that does not involve anybody else as the abuser. Self-neglect can be when a person allows themselves to become dehydrated or malnourished.
Neglect by others is similar to self-neglect but applies to people that are allowed to become dehydrated or...