Promote Communication in Health, Social Care or Childrens and Young Peoples Settings

Promote communication in health, social care or children’s and young people’s settings (SCH31)

Outcome 1 – Understand why effective communication is important in the work setting  

      1.1 – Identify the different reasons people communicate.

People communicate in quite a few different ways and not just talking to one another.   Each person is different and you will find that depending on the person’s ability to communicate depends on how they communicate.

The main reason for communication is to transfer messages from one person to another person.   Another reason is so you find information on just about anything you want, so in the care setting communication is very important because you would be able to find the information you need about the service users in your care.

Communication is a great way to start and build on a friendly relationship weather it is a personal one or a professional one.   This can be done in many ways like through written letters, computer, telephone and talking.
Other ways of communication is through your body language, facial expressions and or touch.
Communication is a great way to express yourself especially with facial expression as people would be able to see if you are happy or sad,   if you are in pain, not very well or have a problem with may need help.

Communication is also a great way that you can learn about different people especially in the care setting.   You will find that using your communication skills you will be able to build a good relationship with the service users and the other staff in the organisation you work for and over time the service users and staff will begin to trust you as well.

      1.2 – Explain how communication affects relationships in the work setting.

Communication is very important in the work setting and how you communicate can affect your relationship with work colleges and or service users and their families.

Building a good relationship with your service user can...