Unit 4 Nvq Level 3 Health and Social Care

Unit 4: Principles for Implementing Duty of Care in Health, Social Care or Young Peoples Settings
1.1 Explain what it means to have a duty of care in own work role.
Duty of care in my work role means that I ensure that those who I support are in a safe environment and free from abuse. For example, individuals are encouraged to make choices in the way that they are dressed yet are appropriate for the prevailing weather conditions. That they have food that has been stored and cooked safely and while out in the community their safety and the safety of the public is maintained.
1.2 Explain how duty of care contributes to the safeguarding or protection of individuals.
By ensuring that service users are treated as individuals and their personal choices are recognised and taken notice of while bearing in mind their risk assessments and care plans.
2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights.  
a. Refusing to take their prescribed medication.
b. Refusing to use a walking frame when they have been advised to use one as they are unsteady on their feet.
c. refusing to wear a coat when it’s raining.
2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care.
a, Document refusal on MAR chart inform line manager, consider seeking medical advice.
b, and c encourage compliance and point out the pitfalls of not doing so.
2.3 Explain where to get additional support and advice about conflicts and dilemmas.
Consult other staff, inform line manager, if not available consider calling”on call”.
3.1 Describe how to respond to complaints.
Complaints are to be taken seriously in a non judgemental way in order to promote confidence and reassure the complainant that their complaint will be dealt with professionally and in confidence.

3.2 Explain the main points of agreed procedures for handling complaints.
The complaints procedure will say...