Understanding Conflict in the Workplace

1.1   Conflict. Conflict can be defined as a serious disagreement or argument, typically a protracted one. Conflict in the workplace can occur for many reasons, people can have cause to fall into conflict through a difference of beliefs, work ethic, difference in opinion or a great many other reasons. For example, if people have a clash of personalities, the conflict that may arise can be a difficult problem to overcome, as it will require good management and an understanding from both parties to come to a resolution. People come from all different backgrounds and cultures, this all contributes to a variety of personalities. What one person may deem appropriate another may find offensive, a tolerance and appreciation of differences is required for a harmonious work environment. I have worked with people who have a direct communication style, this is contradictory to my communication style, as I believe in being courteous at all times. This has not given rise to conflict as I can manage my expectations of the other person. A difference in values is another area that may bring conflict, what one person believes is important another may feel is trivial. The disregarding or dismissing of another persons values can be a difficult hurdle to overcome as a manager. A difference in values may be apparent in people's work ethic, this may be evident in a workforce of differing ages. Another area that may bring about conflict is communication or lack thereof. This can be frustrating for employees, it may bring on stress for the employee concerned, impact on their productivity. This can generate a feeling of ill will to the other concerned party.

1.2. The stages of conflict are threefold. It commences with the perceived or apparent transgression, this involves the violation or transgression of a rule or command. This may also be represented by the perceived or apparent trampling of someone's beliefs. The transgression may be several and seemingly small in nature but in...