Conflict in the Workplace

So what then is conflict? Conflict can best be understood through examples. Generally a party in the employment relationship will take action to fulfil its interests, for example in the form of a demand. If the demand is denied, then a state of conflict exists (Hill & Lansbury 1988). Symptoms of workplace with a high degree of conflict could be: heightened interpersonal conflict, declining performance, absenteeism, turf wars, spurious grievances, and excessive turnover (Miller 2003).

Example of conflict
The following essay will look at the causes of conflict in the workplace and how to find solutions to minimise the adverse effects of conflict. I will discuss conflict that I have both directly and indirectly experienced within the workplace. In order to maintain confidentiality, pseudonyms will be used.

Within my company there are two sites a factory site and an office site, this has regularly led to conflict in that the office sites the draughtsmen who give directions on how and what the factory needs to produce however these instructions are often unachievable through ……………………………………….
Need to discuss stages of development of conflict

Effects on individual and team performance at work are described.
The effects of unmanaged conflict on individual and team performance are seen in reduced morale and performance,   this can include strained relationships with work colleagues resulting in tension and anxiety; this in turn often leads to reduced productivity. If unmanaged the conflict can quickly escalate and result in reduced levels of teamwork and cooperation, diminishing employee commitment and ultimately affect quality.

Managing conflict and minimising
An approach that could be used to defuse the above mentioned conflict would be the CUDSA five step framework for managing conflict this involves:
1.Confront the situation - Concentrate on the behaviour not the person. Ask them to modify their behaviour so that you can talk about...