The Role of a Social Care Worker

Outcome 2.1

The importance of adhering to agreed ways of working is simply to understand your working environment. From knowing the role within your employment, working to your set goals and also to recognise that we have a legal responsibility to perform within our defined job roles and adhere to its policies and procedures.
Working within our professional boundaries enables us to be protected by the laws within employment and by knowing our own level of competence and skills allows scope for safe practice. Carrying out tasks outside our job role could possibly lead to dangerous situations and injury, which in turn could end up in disciplinary proceedings and losing your job.
Adhering to these ways of working, being accountable, respecting fellow professionals and working to the legal requirements creates an effective environment to work in, were patients get the best care possible.

Outcome 3.1

Working in partnership with others enables us to perform tasks that would generally be hard work and stressful on our own. Colleagues pass on useful information and can help you in your job role, supporting you with problems you may have and also reinforcing our own capabilities.
Working in partnership also promotes better working practice. It encourages better communication, which in turn, leads to less stressful situations and mistakes. Working together also makes a happier work place. A happier working environment can create a better atmosphere, which can calm patient nerves on wards and waiting rooms.

Outcome 3.3

There are a number of skills and approaches which help to resolve conflict. Understanding how a conflict started is a great step to resolving it. There are systems in place to resolve conflicts, and risk assessments to help avoid them all together. Patience and careful listening is very important. Speaking in a calm voice and a relaxed body language can reflect a calming influence, were being argumentative and confrontational will lead to...