Level 5 Diploma

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

In my own role there are various groups and individuals whose communication needs must be addressed. I will outline the main ones below:

Residents – it is vital that, as a team, we are constantly communicating with our resident; because, obviously, it is important for each resident to be involved in the planning of their own care. This communication may be low-key and seemingly-mundane e.g. offering them a cup of tea or coffee; or sometimes more formal e.g. asking them to sign their care plan to consent to the care we are providing.

Although the care staff who provide hands on care are the main point of contact for our residents, there are numerous administrative matters that involve me in my role as a Director of the Home personally communicating with residents – either verbally or in writing.

As some residents can find communication difficult, we have to work around each individual resident’s personal capabilities i.e. are they deaf, can they talk, do they have ‘capacity’ etc – and we need to ensure these issues are always given careful consideration.

Relatives – I inevitably communicate with each resident’s relative on a regular basis, as it is normally the relative who deals with the resident’s finances – so we write to each relative every month as part of the invoicing process.

There are, however, occasions where it is better to meet face to face with relatives; especially if there are sensitive subjects relating to the resident’s care that need to be discussed; and this needs to be considered on a case by case basis.

Staff – Again, I communicate with our staff members on a daily basis, normally verbally; but sometimes in writing.

Obviously, it is important to consider the exact circumstances that surround each particular communication; as it would clearly not be appropriate to deal with a formal...