Unit 501

Holistic/Direct Observation/Witness Statement Professional Discussion/Oral Questioning Record   Training Adviser Name: Debbie HoskinsLearner Name:   Chantelle SaltWitness Name and relationship to learner: Setting: Sent electronically Date:   11/7/14 |
Unit Outcomes & Evidence |
Unit 501 (SHC51)Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?Each service user in the home has a person centred care plan.   The care plan is divided into section including information about communication.   It will tell you how the person can communicate.   These care plans are reviewed at least monthly and updated immediately if there are any changes.   The home liaises with different organisations relating to a different type of communication barrier, for example, the Isle of Wight Blind Society and Action for Hearing Loss.   Outcome 1.2: Explain how you support effective communication within your job roleAt the end of every shift, the carer in charge will write in the handover book and verbally tell the next carers on shift what has happened in the shift.   All service users’ carer plans are written in at the end of the shift and if they have had any doctors or district nurse visits this are documented too.   We also have a diary for the carers to check at the start of the shift in case of appointments and the manager has a diary upstairs in her office.   The district nurses have a separate folder to keep their notes that we can check to see how the service users are getting along with any treatment they require.   Senior carers are encouraged to make doctors phone calls to keep active communication with professionals. Any conversations are recorded in the relevant service users care plans and written in the handover book.Outcome 1.3: Explain how you analyse the barriers and challenges to communication within your own job role.As a deputy manager I have to be aware of barriers and challenges to communication....