Level 5 Health and Social Care Unit Shc51

Use and develop systems that promote communication (SHC51)

1.1 Review the range of groups and individuals whose communication must be addresses in your role?
As a Registered Manager in a Domiciliary Care Agency Caring for children, adults and the elderly. It is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on the target audience. I deal daily with young people and infants who respond effectively to language relevant to them, normally within a relatively informal setting. These types of communication can vary for instance Makaton or Pecks. I have to ensure that the directness of my voice can vary dependant on what individual or group I am communicating with.
I have previously done a lot of specified work with children whom have behavioural difficulties therefore the tone and authority in my voice has to define the seriousness of the communication I am portraying as well as body language I always ensure that my overall presence regards that of what I am communicating.
With Elderly and Adult service users communication is usually informal too and a lot more relaxed. When communicating with these groups of people I often do not need to adapt my communication I just need to ensure I am aware that I am not patronising is any way and I ask each individual not tell for instance “Margaret would you like to have a bath now?” instead of “Margaret get in the bath now” I ensure that I keep eye contact and look at the individual therefore allowing time and communication to grow and the individual feel I am interested in our communication.
I make sure my tone is direct and firm but my body language and facial expressions are soft and welcoming as I want to make each individual feel comfortable and happy with the service they are receiving.
I Have to adapt also when communicating with individuals or groups whom have Dementia I always make sure I have a...