Level 5 Health and Social Care Unit Shc51
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- Date Submitted: 08/15/2014 02:44 PM
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Use and develop systems that promote communication (SHC51)
1.1 Review the range of groups and individuals whose communication must be addresses in your role?
As a Registered Manager in a Domiciliary Care Agency Caring for children, adults and the elderly. It is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on the target audience. I deal daily with young people and infants who respond effectively to language relevant to them, normally within a relatively informal setting. These types of communication can vary for instance Makaton or Pecks. I have to ensure that the directness of my voice can vary dependant on what individual or group I am communicating with.
I have previously done a lot of specified work with children whom have behavioural difficulties therefore the tone and authority in my voice has to define the seriousness of the communication I am portraying as well as body language I always ensure that my overall presence regards that of what I am communicating.
With Elderly and Adult service users communication is usually informal too and a lot more relaxed. When communicating with these groups of people I often do not need to adapt my communication I just need to ensure I am aware that I am not patronising is any way and I ask each individual not tell for instance “Margaret would you like to have a bath now?” instead of “Margaret get in the bath now” I ensure that I keep eye contact and look at the individual therefore allowing time and communication to grow and the individual feel I am interested in our communication.
I make sure my tone is direct and firm but my body language and facial expressions are soft and welcoming as I want to make each individual feel comfortable and happy with the service they are receiving.
I Have to adapt also when communicating with individuals or groups whom have Dementia I always make sure I have a...
1.1 Review the range of groups and individuals whose communication must be addresses in your role?
As a Registered Manager in a Domiciliary Care Agency Caring for children, adults and the elderly. It is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on the target audience. I deal daily with young people and infants who respond effectively to language relevant to them, normally within a relatively informal setting. These types of communication can vary for instance Makaton or Pecks. I have to ensure that the directness of my voice can vary dependant on what individual or group I am communicating with.
I have previously done a lot of specified work with children whom have behavioural difficulties therefore the tone and authority in my voice has to define the seriousness of the communication I am portraying as well as body language I always ensure that my overall presence regards that of what I am communicating.
With Elderly and Adult service users communication is usually informal too and a lot more relaxed. When communicating with these groups of people I often do not need to adapt my communication I just need to ensure I am aware that I am not patronising is any way and I ask each individual not tell for instance “Margaret would you like to have a bath now?” instead of “Margaret get in the bath now” I ensure that I keep eye contact and look at the individual therefore allowing time and communication to grow and the individual feel I am interested in our communication.
I make sure my tone is direct and firm but my body language and facial expressions are soft and welcoming as I want to make each individual feel comfortable and happy with the service they are receiving.
I Have to adapt also when communicating with individuals or groups whom have Dementia I always make sure I have a...