Unit 501 – Use and develop systems that promote communication (SHC51)
Learning Outcome
  1. The learner will be able to address the range of communication requirements in own role

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Individuals who have communication problems need support to enable them to express themselves effectively. It is therefore important to be aware of the individuals preferred method of communication and support them to use their preferred method. The individual’s method and choice should be respected. Communication is a basic human right, without communication the individual is unable to realise or exercise their rights. All individuals have the right to ‘freedom of expression’ under the Human Rights Act 1998. If unable to communicate they would be denied these rights.
In our residential care home we deal with different groups of residents expressing different communication needs, for example: deaf, blind, stroke, dementia.
Hearing Loss-someone may be profoundly deaf, hard of hearing, pre-lingual deafness
Sight Loss-sight is an important role in communication, firstly seeing body language, facial expressions
Stroke-an individual’s facial muscles or vocal chords can be affected following a stroke and bodily movement/head control can affect non-verbal communication
Dementia-a progressive disorder affecting individual’s short term and sometimes long term memory, affecting recognition of things, speech, understanding, concentration and motivation

1.2 Explain how to support effective communication within own job role

Establishing communication needs of service users by providing support and ensure equipment needed is available. The individual’s needs, ability and preference should be taken into account, these would have been established on the initial assessment recorded by observations in which the individual communicates and the methods they use. Everyone involved in...