Sh 21 Introduction to Communication in H&Scor Children and Young Peoplesetting

SHC21: Introduction to communication in health, social care or Children’s and young people’s settings.

1.1 Identify different reasons why people communicate.

People communicate for different reasons, to show their feelings, emotions, pain, opinions, etc.  The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be used for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs/changes of the client.

1.2 Explain how effective communication affects all aspects of own work.

Effective communication is important as it ensures that information is: clear, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and to make sure appropriate care is delivered properly. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets.

1.3 Explain why it is important to observe an individuals reaction when communicating with them.

By observing an individual’s reaction, you can make out if they are happy, angry, comfortable, sad, worried. This tells you if everything is ok with the care you are providing and with the individual in general or if there might be a problem. As you get to know the individuals you support, you will know what their normal behavior and reactions are. This means when their behavior or reactions change or are different from normal, you will be able to notice that there is a change and you can find out whether there is a problem that needs to be sorted out

3.1 Identify barriers to communication

• Sensory deprivation – when someone cannot receive or pass on information because they have a impairment to one or more of their senses, most commonly a visual or a...