Nvq3 Unit 301

Unit 301
People communicate in order to establish and maintain good relationships with others.
To reassure each other, socialise and share experiences, share information to get their views across.
In the adult care setting communication is very important, how you communicate can determine how you make a service user feel and how their day will go.
In my role as a senior carer it is important that I assess every individual before communicating with them as communication can be difficult when dealing with service users that live with dementia as many of them have difficulty retaining information.
It is important to have a person centred approach when dealing with service users as this ensures that you maintain their trust and gain consent to help them with day to day activities and tasks.
When communicating with services users it is important to consider the obstacles you can face and treat each person as an individual because what works with once service user may not be very effective when dealing with another.
Each service user will have a communication care plan in place and by following this you can try to meet the service user’s needs.
Your body language can determine how you make a person feel and its always important to make sure you are polite and positive when approaching someone for the first time.
If you are meeting a service user for the first time it is always important to take into consideration the individual needs of that person and decide how you will approach them.
When dealing with vulnerable people it is vital that you use the right body language and good eye contact this will ensure that you do not upset them and make them feel uncomfortable because they may feel like they have never met you before.
It is always important to reassure and support individuals in a positive way.

There are many different ways to communicate-
Body language- smiling and having a friendly approach can make a major difference in...