Unit 301 Principles of Communication in Adult Social Care Settings

Unit 301 principles of communication in adult social care settings
Level 3
Outcome 1

1.1)(1.2) There are many different way people communicate. Some examples are,
  * Non-verbal communication
  * PECs (usage of symbols)
  * Verbal
  * Gesture of body (Body language)
  * Touch
  * Behaviour
  * BSL (British sign language)
  * Communication cards
  * Writing
  * Google Translation
  * Translation agents
Communication is a very important when working in health and social care. Communication is used to maintain relationships, To gain and share information, To gain reassurance and acknowledgment, To express needs and feeling, To share ideas and thoughts also to express them self also to build relationships the communication could be professional (formal), or personal (informal).
I am working with a lady (Mrs A) that has returned back to her native roots, so now Mrs A can only talk in Italian so communication is very hard. I have been using Google Translate, communications card I have made with questions, outcomes, yes and no reply. This time has been daunting for Mrs A but now with the actions I have taken Mrs A has been given the chance to communicate again to give her a better wellbeing of life.

1.2) Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard. Good communication between staff members is important to ensure problems are picked up and rectified quickly and shared amongst staff. Such as an elderly service user having a preference to a bath rather than shower, the service user communicates...