Learning Theory Assessment


Learning Curve Theory
Jodi R. Zachary
University of Phoenix

There were many business decisions which had to be made in the “Mario’s Pizzeria” simulation in order for the business to maintain success and be more profitable. The following paragraphs will examine the process performance data along with the initial and alternative processes available to the restaurant. The learning curve concept will also be explored and tested to compare the alternative against the existing processes.
Process Performance Data
      There are several points of process performance data for the performance metrics identified in the Mario’s Pizzeria simulation.
Several points worth mentioning are:
            • Total Number of Customer Complaints
            • Total Number of Customers
            • Operating Costs
                  o Manual Oven vs. Plax Oven
            • Staffing (Waiters and Kitchen)
            • Table Capacity
                  o Groups of 4
                  o Groups of 2
            • Average Queue Length
            • Average Wait Time
            • Sales
            • Profit
            • Loss

Combining the data received from the aforementioned areas will provide an idea to management about each category which directly affects the total performance metrics. The results from the metrics will determine whether or not Mario’s Pizzeria will become more efficient in managing the wait times by ensuring they are not too long, but not too short.
Alternative Consider to the Process
      There were a variety of options and alternatives to explore with Mario’s Pizzeria in becoming more economical in managing the restaurant. Major alternatives to consider were in the areas of staffing, table capacity and the oven utilized. The staffing could be increased or decreased to determine how quickly the orders could be placed and the wait time for preparation. The table capacity of 2 and 4 persons...