Hsc Unit 316 Support Individual to Access and Use Services and Facilities

Unit   316                            
support individual to access and use services and facilities
Accessing a range of community services and facilities can be benificial to an individual’s wellbeing and can have significant impact on self-esteem, personal identity and development whilst supporting goals and outcomes the individual has identified. These opportunities allow people to take part and have involvement in things they previously thought where impossible.
There are a wide range of barriers an individual may incur that can restrict access to services and/or facilities. Barriers tend to fall into four categories:                                                                                                             Environmental: lack of ramps, disabled access/toilets, lifts, high risk locations.                  
Communication: no translators, lack of loop system, poor communication skills, lack of       information or publicity about the service / facilities.
Psychological: fear or anxiety, lack of confidence, unfamiliarity.
Financial cost: anticipated cost, actual cost            
1.3 &   1.4
As a support worker I start by gathering as much information as possible about the services or facilities, then the issues, risks and hazards get assessed before creating a plan alongside the individual to help overcome discrimination and barriers. It is important to challenge information about services that present barriers to participation and inclusion so that the service is aware and is challenged to make changes and adaptations when and where needed in order to ensure their service is accessible & fully inclusive. A few examples are: interpreters for language barrier, disability access adjustments, loop systems, funding, transport, equipment and aids, reassurance/1-1 support.
With one of our residents at Action on hearing loss who I key-work D.M, I supported him to identify a range of services and facilities to meet his...