Health and Social Care

Unit 301 Principles of communication in adult social care settings

Outcome 1. Understand why effective communication is important in adult social care settings.

1.1 Identify the different reasons people communicate.
Reasons why people communicate are to obtain and receive information, to get to know each other and form relationships. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences.

1.2 Explain how communication affects relationships in an adult social care setting.
Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard. Good communication between staff members is important to ensure problems are picked up and rectified quickly and shared amongst staff. Such as an elderly service user having a preference to a bath rather than shower, the service user communicates this information effectively to staff and staff listening and understanding that the service user hates and gets very distressed with water on their face due to a past incident and communicates this information on to their colleagues. Good communication amongst staff and service users ensures that the service user is never put in this distressing situation again and staff can attend to her hygiene needs by bathing her instead.

Outcome 2. Understand how to meet the communication and language needs, wishes and preferences of an individual.

2.1 Compare ways to establish communication and language needs, wishes and preferences of an individual.
Ways to establish the...