Communication in a Health and Social Care Setting

People communicate for different reasons. To portray their feelings, emotions, pain, opinions etc. The communication could   be professional (formal) or peronal (informal). It is important within the social care srtting that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a 'need to know' basis. Communication between colleagues is essential so that it ensures a continuity of care for the client and that all staff are aware of the current needs of the client. Within my work provision we do a verbal handover with staff coming on shift, complete a shift handover book and also write and correspondence in a staff communication book. Communication is a fundamental relationship building skill within my work provision as it helps me to build trust and understanding with tenants and staff and can make it easier for me to do things more effciently and effectively. Positive communication skills like listening, open ended questions and using a calm tone of voice can help to bring people together as they are behaviors that lead to creating relationships. In order for myself to communicate with individuals i first seek specific information regarding the way in which each individual communicates. I find relevent information in each individuals personal files, which are available in my work provision. Once I have read this information, I then confirm this with each individual that this is the chosen way in which they prefer to communicate. I then review my communication skills to ensure that they are suitable to meet the needs and preferences of each individual I support. I find that questionnaires can also be helpful. The factors to consider when promoting effective communication can include
* Eye contact - pupils become bigger when excited or attracted to someone. A fixed stare may mean someone is angry. Shy people may be reluctant to make eye contact.
* Facial expression - A smile can show that someone is happy...