1. When conduction a performance feedback discussion, active listening requires:

• verbal communications only

• summarizing what was said and what was agreed to

• interruptions to get your point across

• summarizing your key points.

2. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information

. • predict

• abandon

• assign

• accept.

3. In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor’s product, motorcycling, and other legal activities outside of work.

• constructive discharge

• invasion of privacy

• defamation

• lifestyle discrimination.

4. In determining the competitiveness of benefits, senior management tends to focus mainly on

• security

• cost

• worth

• value.

5. When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.

• secondary

• internal

• primary

• external.

6. Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2) \

• control-based compensation

• recognition is a major factor in motivation

• the Rucker plan

• the Scanlon plan

7. To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should

• present only the manager’s perspective

• have friends testify

• present only the employee’s perspective

• document appraisal ratings and reason for termination.

8. Employee demotions usually involve.

• a decrease in status and privilege but no loss of opportunity or pay

• a cut in pay, status, privilege, or opportunity

• an...