Diploma Level 3 for Children and Young People

UNIT 301. Promote communication in health, social care or children’s and young people’s settings (SHC31)

Outcome 1.   Understand why effective communication is important in the work setting.

1.1 . Identify the different reasons people communicate.

People communicate in everyday life to build relationships, for example, friendships and to socialise.   Communication helps these friendships by people talking amongst each other in groups or alone.

People who do not communicate verbally can meet up in groups, for example, people who are deaf learning sign language.   This way of communication helps people to also build relationships.

Communication also helps people share ideas, for example, at work to achieve better jobs, build ideas in the workplace and better ways of working.

In our workplace, communication helps our young people express their feelings, for example, telling us how they are feeling in the morning.
– This can be done verbally or through a chart which is none verbal.  

Communication can be used to reassure our young people when they are upset or ill.

When at work, communication can be used to share experiences amongst staff.   We can share work experiences and home life experiences with others.   When sharing these experiences, people can ask questions by communication.

1.2 Explain how communication affects relationship in the work setting.

Communication affects people in two different ways within the workplace setting between colleagues positively and negatively, for example, positively helps them to build trust with each other, helps them in situations, for example, to decide what to do staff communicate with each other – this could be when staff are looking to decide what to do.   If a young person is ill, decide what to do.

Negative communication can affect people in the workplace by people                                                         talking about each other behind each other’s back.  
Communication can then...