Business Communication Trends
Any working adult can tell you how important business communication is. However, few working adults can tell you why business communication is important. What makes business communication good is how it is done. There are two forms of communication, verbal and non-verbal. Verbal communication uses words to deliver information, and non-verbal uses everything but words (Locker and Kienzler, 2008). I am going to discuss what the role of business communication plays in day-to-day activities, how communication helps with work activities, and what communication trends I have noticed.
The role of business communication in the financial industry is one of high importance. I communicate with several groups of individuals daily. With the aid of communication tools such as e-mail, memos, training, and plain verbal communication, I am able to advise customers about their accounts; share and discuss ideas with my managers, and delegate tasks to my peers. I primarily use non-verbal communication internally, and verbal communication to my clients. My preferred method of nonverbal communication is e-mail.
I use this form of nonverbal communication primarily with my peers and management. It allows me to have quick, effective ways to share ideas, receive and delegate tasks, and is easier to save information for future review for training and operational updates. Another preferred method of nonverbal communication is using faxed information. Utilizing this tool allows me to quickly address customer requested maintenance and fraud alerts. Verbal communication is what I prefer to use when I am handling client transactions. I am able to show empathy for their situation, professionalism for their peace of mind, and am able to quickly assess and answer their questions about their accounts.
Each tool I use helps manage my daily activities in an efficient and effective manner. It is important in my field to have the use of these tools because they...