Automation vs. Delegation

Automation versus Delegation

According to Webster the definition of “Delegation” is “a person or group of persons officially elected or appointed to represent another or others”. Traditionally when we use the term in a business sense, the explanation is commonly that of passing lower priority work off to someone who is entrusted to complete it, so that the delegator’s time and attention can be put to use on higher priority issues or activities.

Any small business owner who started out in whatever line of work they’ve chosen as a result of their own expertise in whatever industry they’re in will tell you that the hardest part of growing their business is letting go of the idea that they have to have their hand in every process, on every product and in every service that they provide to ensure they are giving their customers the same kind of quality product or service that they gave would give their best friends. Knowing that they can’t do all the work themselves and still meet the expectations of their clients and their own financial goals, they pass off work to apprentices or representatives so that they can take care of the most important aspects of their business. They delegate work to accomplish specific objectives.

In a broad sense, that’s why any company has employees…because the boss can’t do it all himself and meet the same financial goals. It’s not so much the idea that the boss even wants to do everything himself, many times he or she doesn’t, however, if processes or activities could be completely automated, the need for employees would diminish and the bottom line profit margins (assuming that the maintenance would be less than salaries) would increase.

The problem is that changes in technology are so fast-paced, that by the time you select some new revolutionary technology and get it implemented, it seems as though it’s already obsolete. In addition, most automated processes require a resident expert in the technology and use of the...