Unit 502 Promote Proffesional Development

Unit 501
Use and develop systems that promote communication (SHC51)
1.1Review the range of groups and individuals whose communication needs must be addressed in own job role

communication is a key point in interacting with all sorts of individuals. Communicating with others is the starting point for all type of interaction such as, speaking, writing and listening are all essential in all types of health and social care settings. The communication we carry out in our health and social care settings are majority with vulnerable individuals, their families, staff and visitors. The key is to make sure that all individuals feels supported and valued. The effectiveness of my communication skills as a manager will lead to the success of my organisation and team within I work with.
Some of the contacts and relationships I have to communicate with is residents within the home, visitors coming into the setting, family members, care workers, social workers, paramedics/medical staff and other managers. I have a varied group of individuals interacting with me on a daily basis, I need the use of a variety of different communication skills, which all depends on the individual I am communicating with such as the position they are in and the context in which the communication takes place. This is where many barriers can arise from using the wrong and inappropriate language and terminology meaning the message is lost and difficult to understand. There needs to be a lot of flexibility when recognising the types of communication in various types of communication. There has been plenty of research over the years such as; Macloed-Clark in 1984 of the weak information of giving and listening to information leading to a failure in communication. This then led on to more and more research following on by Davis and Fallowfield in 1991 reporting the general breakdown of communication and empathy. Hewison in 1995 then went on to say highlighting the power relationships and barriers...