Unit 501 Level 5 Health and Socail Care

IT 501. – Communication

In my own job role there are a range of different individuals that require my communication levels to be that of a high standard. Communication is the most important factor in my organisation, clear communication at all times is required. The range of different individuals whom I communicate on a daily / weekly basis range from social services/social workers, the service users, their families, the carers, and other health care professionals such as GP’s, nurses and the hospital.   Communication between me, my service users and staff is on daily basis and the other listed individuals it may be daily or weekly depending on concerns or issues within the organisation.
The way to communicate effectively is to be able to listen and to be able to understand what the person is saying, don’t interrupt or finish sentences as this can appear rude, and appear that you are trying to rush the person.
To always communicate effectively I use a wide range of ways to communicate depending on whom I am communicating with.
I deal with service users who have learning disabilities, speech difficulties. Some communication includes using Makaton or pictures. Having eye contact is important as well as relaxed body language and not sounding patronising to them, when you ask a question it is important to ask question for example would you like to rather than demanding you are going to.
Communicating with service users who are hard of hearing can be difficult, it is better not to shout at them but to talk slower and look at them with eye contact makes them feel the same as others and not that they have a problem with their hearing.
One of the ways I communicate with my carers is by having supervisions with them. This helps record issues that have occurred and can be used to help develop the employee’s skills. This is a opportunity for them to communicate with me a discuss any issues or concerns they have in the correct way, this is so it is recorded and...