301 – Principles of Communication in Adult Social Care Settings

301 – Principles of Communication in Adult Social Care Settings

Outcome 1
      1.1 The different reasons people communicate with you is to let you know their needs with regards to their care for example their preferences for personal care and routines such as what time they would like to get dressed, what time they prefer to retire to bed or if they would like bed rest in the afternoons etc.   They can also communicate their diet and fluid preferences.

      1.2 Communication in care settings can build supportive trusting professional relationships with residents; it can encourage participation in group or one on one activity and also creates equality in the setting while maintaining a person centred approach.

Outcome 2
      2.1 There are many different ways to establish the communication needs and preferences of an individual. You can ask them what they would like and see what kind of response you get. For example if you have an individual who has suffered a previous stroke and has lost the majority of their speech but can say basic word such as “yes” and “no” you can word your questions to get the answers you need from them about their care, drink and diet preferences. Another way to find an individual’s needs is to read their files. There should be information on food, drink, language, communication, sleeping habits and personal care needs in their care plan.

      2.2 You must consider when attempting effective communication the condition or disabilities an individual may have. For example if they suffer from a brain tumour which has affected their speech and makes it hard to understand them, you may need them to repeat what they are saying to you and give them plenty of time to get across to you what they want.

      2.3 There are many different methods of communication to use in an adult care setting, both verbal and non-verbal to be used in a person centred approach. If a person is able to communicate verbally, you must give time for the...