Assignment 201 Principles of Communication in Adult Social Care Settings

Task A – Short Answer Questions

Ai Describe two methods of verbal communication other than one-to-one conversation.

Clear speech in order to help people to understand what you are saying. Speak clearly, don't cover your mouth with your hands or turn away from the person. Language and words which involves thinking carefully about the words you are going to use with the individual. Your choice of words should be appropriate to the person you are talking to, and to the situation.
Aii Describe two methods of non-verbal communication.

The first method would be sign language through the many different versions. You have the standard sign-language for the deaf/partially deaf, but you also have a language which is taught to many people with learning disabilities as it helps them communicate with staff, family or friends. This is known as makaton. This could show something as simple as “toilet”, without the difficulty of verbal communication.

Aiii Identify five different reasons why people communicate.

People communicate to; show feelings and express emotions, socialize, pass and receive information, be understood, share knowledge.

Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.  

Body language is a good communicator when talking adults with learning disabilities. You can gauge how a person feels about what you are saying better through body language as they may not be able to express how they feel through verbal communication. You will also see what mood it puts them in. If you remind them to have a bath that evening, they may look sad or grumpy which could show a sign that they do not want a bath, whilst if they smile or grin then they may be happy with what you have told them.

Av Explain why it is important to find out about an individual’s:  
a) communication and language
b) wishes and preferences

To make sure their needs are being met, and the...