Unit 29

ifferences and some of our parents have a different language. We understand that written letters can be difficult for some parents to read, and communicating by telephone can also be difficult and they might prefer to speak with you in person.
Other methods of communication
Telephone - answering the phone you should be clear take down the message if need be, inform the recipient as soon as possible, make sure that if the call is sensitive to allow for privacy. When taking a call you should be able to note down parents message or what they are enquiring about and then relay this to the correct member of staff.
Make sure you have accurate information, and you are careful about images of children, anything that is inappropriate should be reported immediately. Computing is an excellent way of digital portfolios of children observations; it is used in a variety of ways to help with whiteboard activities, websites, and given general information.  
Email- messages should be clear and concise, do not become over familiar with parents always be respectful and professional in your emails, only answer emails in the correct manner as sending emails when you are annoyed could be something you regret, make sure you always check recipients and remain confidential in who is copied in. Emails are a good form of communication when there is an event or sports day changes, they are also a good way of communicating with employees and your employer.
Written- make sure your spelling and grammar is correct, that you have the right address, and the person’s name and title on the front is correct and you use your official letter head. All written communication could be anything from slips, letters, newsletters, notice boards, labels, accident reports, records, school trip forms.