Tma 06


The statement “ the only way to make care safer is to employ staff with the right attitude” is an oversimplification. Safer care is dependent on many factors, not simply employing staff with the right attitude. I shall explore this in this essay.
Safer care is care that addresses all aspects of a service users needs, physical , emotional and psychological , whilst promoting independence , dignity and respect.   Staff need to be adequately trained, supported and managed and need to be aware of guidelines and protocols affecting their work. Care workers also have a duty to acknowledge when they are not suitably trained and take steps to rectify this, Code of Practice for Social Care Workers. Properly trained staff will help towards making care safer.   In block 5 we meet Marie who is new to caring and is not properly trained in care. In addition, she does not know who to go to to get help and advice and is unaware of protocols and guidelines applicable to her.
The Care Quality Commission monitors the performance of registered care providers and   has the power to force changes if standards are not being met. This also helps to make care safer. Staff learn how to deal with challenging behaviour and what language is appropriate to use. The use of more respectful, less problem orientated language has made care less confrontational, Lowe and Felce 1995.   Challenging behaviour is dealt with via predetermined sequence of events,   and physical intervention is used only at a minimal level which must stop as soon as the behaviour subsides, Harris et al 1996. This helps to contain the situation   and is safer for all parties concerned.
The responsibility for safer care does not only rest with the care staff. Service Users have a responsibility, where they are able, to be assertive and clear about the care they need and expect.   Some Service Users employing Personal assistants, say that they prefer to train them themselves and...