Software Installation and Support Plan Case Study 9.1

The coursework is based on the case study 9.1 available in your core textbook E-Business and E-Commerce Management by Dave Chaffey 4th Edition Page 549.

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Tesco, well known as Britain’s leading food retail group with a presence in Europe and Asia has also been a pioneer online. By September 2005 inline sales in the first half of the year were £401 million, a 31% to £21 million. now receives 170,000 orders each week. Soon it should reach an annual turnover of £1 billion online and it is generally recognized as the world’s largest online grocer.

Product Ranges
The site acts as a portal to most of Tesco’s products, including various non-food ranges (for example, books, DVDs and electrical items under the ‘Extra’ banner), Tesco Personal Finance and the telecoms businesses, as well as services offered in partnership with specialist companies, such as dieting clubs, flights and holidays, music downloads, gas, electricity and DVD rentals. It does not currently sell clothing online but in May 2005 it introduced a clothing web site (, initially to showcase Tesco’s clothing brands and link customers to their nearest store with this range.

Tesco currently leads the UK’s other...