Shc 31

SHC 31
Promote communication in health, social care or children’s and young people’s             settings

  1) People communicate for different reasons;
      *Building relationships
      * Maintaining relationships
      * Gaining and sharing information
      * Gaining reassurance
      * Express needs and feelings
      * Sharing ideas

  2) Good effective communication is important when building up and maintaining relationships with children, young people and their carers. As practitioners we should be good role models and children learn through watching others, if staff members are maintaining positive relationships and communicate effectively the children will more than likely copy this type of behaviour. Effective communication with peers is also important when passing on information of children and young people. Transitions should fully be supported as this can be a very distressing time for children or young people and good communication amongst staff will make the transition easy for the children and cope well with the change.

2.2) There are a few factors to consider when promoting effective communication these include; Environment – The environment needs to be considered, if you are in a busy environment the exchange of information maybe more difficult. For parents/carers and young people we may need to think of a quiet area to talk.
      Listening skills – We need to consider ‘active listening’ when communicating with others as we are not just listening but looking at body language, observing closely and thinking about what is being heard.
      Time – Give children and young people the time to answer any questions and think about how to respond when having a conversation.

  1) People from different backgrounds may use communication methods in different ways due to their background – families have their own way of communicating with each other, some may of heard swearing at home as others may have another language spoken at...