Shc 31

SHC 31 - Promote communication in health, social care or children’s and young people’s settings
1 – Understand why effective communication is important in the work setting.
1.1. Identify the different reasons people communicate.
Communication is the giving and receiving of information. It is the foundation of what we do in day to day life. What we say, how we say it and how we process it.
People communicate as they have something to share or they would like to know something. We communicate to share information and ideas.
The keys point to remember is that everyone is different. We all think differently and communicate in different ways. The children that we support will communicate because they are motivated by what they need and want.
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc.
Communication between colleagues is essential, so that it ensures a continuity of care for the child and all stuff are aware of the current needs of the child.
The different reasons people communicate are:
• To share; opinions, information, thoughts, feelings, needs and wants
• To socialise, build and maintain relationships
• To learn, teach and educate
• To get attention
• To soothe others
• For pleasure; film, music, art
• To request or demand something
• To get business
We communicate to understand and to be understood.

1.2. Explain how communication affects relationships in the work setting.
Good communication will enables you to build strong professional relationships based on trust. It is essential that individuals you support trust you as you are working very closely with them to improve their lives.
In order for communication to be effective within a work setting it is essential to establish and sustain good relationships with people within the work setting. Within a work setting, poor communication can lead to a number of

Factors, i.e. low morale, mistrust, anger, anxiety and isolation. If...