Cypw Shc 31


1. Understand why effective communication is important in the work setting.

1.1. Identify the different reasons people communicate.

Communication is vital for giving and receiving information. It is the underlying base that supports how we live our lives. What we say, how we say it and our body language communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods.(Meggitt, C. 2011)

People communicate because they have information or ideas they may want to share with another person. It is important to remember that communication involves gestures, eye contact, writing, as well as speaking.

As individuals we all communicate differently due to our various perceptions of our environment. It is therefore necessary for us to adapt and change our way of communicating with different people we come in contact with.

Communication may be professional (formal), or personal (informal) depending on the message trying to be communication or the person we are talking to.

It is important within a social work environment that information is
recorded, as it may be called upon for legal reasons. All communications are
confidential, and on a “need to know”, basis. Communication between colleagues is
essential, so that it ensures a continuity of care for the client, and all staff are
aware of the current needs of the client.

The different reasons people communicate are:

- To share; opinions, information, thoughts, feelings, emotions, needs and wants.
- To socialise, build and maintain relationships.
- To request or demand something.
- To learn, teach and educate.
- To persuade, argue and inform.
- To compliment.
- To experience.
- To soothe others.
- To gain attention.
- To conduct business.
- For pleasure (film, music, art, theatre)
- For emotional intimacy and well-being....