Qcf Level 2 Unit 1 Communication

Unit 1 Communication  
1.1 Identify different reasons why people communicate.  
There are many reasons why people communicate with each other, some examples are to give and share information, to explain rules and regulation and to voice and make clear people’s needs and wants. Other reasons to communicate are to build relationships with colleagues families and other individuals to not only build trust but also to build safe working environments.  
1.2 Explain how effective communication affects all aspects of own work.  
When communicating it is necessary to keep in mind that communication is about listening as much as it is about talking. Body language, facial expressions, tone of voice and respect are all parts of communication. If we listen to others we will also gain their respect. Showing respect in communication is also necessary with regards to people and children who have a different culture from us. So in any communication, whether verbal or non verbal we must put everything in context. We must also remember to show understanding and honesty apart from respect in order to have a successful communication. So we don’t have to agree with others at all times, but we must show respect to other people’s views and opinions, not pass judgement or believe in stereotypes based on gender, age, colour or ethnical background.
Effective communication means a carer is able to get on well with colleagues, managers and outside agencies that they may have to work with. This is done by communicating effectively, by being honest, showing interest in other individuals, not passing judgements and not imposing own views on others, but allowing others to express themselves by being a careful and patient listener, remembering names and residents names and preferences. These are all ways to effective communication, which can be learnt over the years and by also passing on good skills and knowledge this will also make a team stronger and hopefully resulting in better care...