Nvq2 Hsc Unit 1

Unit 1
Introduction to Communication in Health, Social Care or Children’s and Young Peoples Settings.

1. Understanding why communication is important in the work setting.
1.1: People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions, and to share experiences.
For effective communication, we should be aware of some keys points:
To get the other person’s attention before you begin talking to them
To speak clearly and directly so that you get your message across
To adapt the way you talk so that the individual you are talking to is able to understand you
Use empathy to try and understand the other person’s point of view or the way they might be affected by what you are saying to them
To listen carefully to what the individual says to you
Use your own non-verbal communication skills effectively
Summarise what the other person has said as a way of checking and confirming both your s and their understanding
When communicating with other staff members or key people, making notes, speaking to them concisely, and completing paperwork effectively are all important.

1.2: Effective communication is needed at work to support the development of effective relationships; build trust; aid understanding; prevent misunderstandings and develop knowledge and skills.
1.3: It is important to observe an individual’s reaction when communicating with them as it allows us to judge if information has been understood,   and when or how to adjust communication methods;   whether using non-verbal methods such as visual aids, touch, sign language, gestures is needed. We can see how a person ‘feels’ by their facial expressions, tone of voice and body language. We cannot begin to communicate unless we also listen.

2. Be able to meet the communication and language needs, wishes and preferences of individuals.
2.1: A person may need or be more comfortable communicating by...