Communication is important in the work place and affects all aspects of your work on a day to day basis. People use communication for many reasons such as:
  * To pass and receive information
  * Give and receive instructions.
  * Discuss situations.
  * Express a need to make a point.
  * To outline a concern.
  * To negotiate.
  * To develop learning.
There are many ways in which we communicate with each other and these methods can include verbal communication (i.e. vocabulary, pitch or linguistic tone) and non-verbal communication (i.e. eye contact, body language, touch, physical gestures and behaviours). We can also use technological aids in forms of letters or memos to communicate. It is essential that we have effective communication within the setting to ensure that everyone is working together as part of a team and to provide the best quality of care for the children.
Communication is only effective if it is a two-way process. It is important for the person communicating to be sending the right message, but also they need to make sure that the message is being correctly received and understood by the other person(s). In order to carry this out correctly it’s vital to ensure that you speak clearly, consider the other parties points of view, and where possible try to build a rapport with the child or adult/parent you are communicating with. Equally important when you are communicating to an individual is to observe their reaction as they are receiving the information. This is because some adults or children may be confident in expressing themselves verbally but on the other hand, others are not and so may use facial expressions or body language instead. Due to this it is vital as a practitioner that you are able to ‘read’ an individual’s reaction in order to get the true meaning of a conversation that is taking place. Understanding this will enable you to change your approach to deal with that individual effectively.