Unit 301                                                                         Learning out comes and assessment criteria

Principles of communication in adult social care settings
Outcome 1, Understand why effective communication is important in adult social care settings.
• 1.1, Communication is important because people use it in many different ways so they can; express their own or other’s needs, to reassure others, to share information and ideas, so they can express themselves and their feelings, ask questions, share experiences, so they can socialize and build relationships.
People communicate so they can establish and maintain relationships with others, so they can be understood and understand, so they can give and receive information and instructions, to give encouragement, show others they are valued and so they can share opinions, knowledge feelings and emotions.
Communication is a vital tool for a Carer so they can meet the needs of the residents. It is a basic requirement of my job role to communicate well with the clients, their families and other members of staff on a daily basis.
Communicating with other staff members provides effective team working and good quality of care. Communication also ensures any health and safety issues are recognized are reported. All carers attend a hand over meeting before and after each shift and also fill out the evaluation books after every shift so we can keep other staff informed and aware of any current situations within the home.
The residents and their families communicate with us carers to express their needs and preferences and so they can ensure they are met. As a carer I would discuss the options and choices available to the resident or there family to allow them an informed choice which regards their care.
• 1.2, Communication can have a good or bad effect to the service given in an adult social care setting. When there is good communication with...