K101 Tma2

Part A – Essay

‘The care and support that we provide for people should enable them to make the most of their lives’ How successful are health care services in achieving this aim?

This essay is going to determine how successful health care services are at providing care and support for people that enables them to make the most of their lives. Using case studies from Open University K101, the case of Anwar Malik and his wife Hansa. The case study will be used to illustrate examples of how successful or unsuccessful the services involved were, in providing care and support that enabled them to make the most of their lives. This essay will look at the cultural and psychological aspects that may affect how treatment is perceived by service users and providers. In addition this essay will address the challenges associated in identifying a service users needs.

An individual’s culture could define by their ideas, customs and social behaviours inherited from a particular society. For example Anwar Malik and his wife Hansa are migrants from Pakistan to the United Kingdom. However, the Malik family are of South Asian decent and English is not their first language.

When Anwar finds himself in a situation where he requires health care, he is confronted by feelings of anxiety associated with using primary care services of a different culture. It addition, Anwar is unfamiliar with health care services provided in the United Kingdom (UK). When asked to give a urine sample by a female nurse practitioner, Anwar’s felt uncomfortable when discussing private health concerns with an individual of the opposite gender due to his cultural background.

Following several appointments with multiple health care providers, Anwar was diagnosed with diabetes. A self-monitoring blood glucose kit, leaflets detailing exercise guidelines and diet information were provided. At this point a language barrier could be perceived. The health providers did not meet the Malik family...