It in the 21st Century


This chapter summarizes the recent approaches and practices on IS strong point assessment. Exploring the subject by considering the studies with several viewpoints like different stakeholders' perspectives, consumer satisfaction, and processes. Additionally, the assessment studies for current web-based information systems like e-business, and e-government are scrutinized.

Researchers have pondered on different aspects of system information being assessed as product, process, service dimension, stakeholders, and user satisfaction. The most broad study on IS success assessment is DeLone and McLean’s IS success model (DeLone and McLean, 1992), which distinguishes the IS success portion under six dimensions building a theoretical model.

The development of internet technologies, researchers has attempted to correct DeLone and McLean model to accommodate the effect of Internet by administering the same model to ebusiness and e-government environments with some conditioning. Various studies has proposed divers measures and steps pertaining to e-business and e-government applications each of which emphasizes on web-site evaluation, consumer satisfaction, firm strategy, and risk or service quality dimensions. Below sections, the concept of effectiveness, success and efficiency are discussed followed by the essays on these concepts.

2.1. IS Effectiveness

Gross global information technology investment exceeded one trillion US dollars per year in 2001, and grows 10% each year (Seddon, Greaser and Willcocks, 2002). This high amount of expenditure brings the question if these systems provide sufficient advantage for firms’ and their competitiveness. To be outstanding in today’s coy markets, institutions try to minimize costs and thereby increase the value for money and capital gains (Kanungo, Duda and Srinivas, 1999). In this viewpoint, IS expenditure should be justified by analysing its importance to the organization. Therefore,...