Intro to Communication Unit Shc21

Intro to communication unit SHC21

1:1 Identify 5 reasons why people communicate.
The 5 reasons why people communicate with each other are:
1. To promote relationships and to offer support.
2. To maintain relationships.
3. To negotiate and liaise with others.
4. To exchange information.
5. To express needs and feelings.

1:2 Explain how effective communication affects all aspects of your work.

Effective communication in the workplace is vital especially working with children, young people and parents/carers as it helps build trust, respect and helps to develop better relationships. You need to have effective communication with parents/carers, so you can find out about the child’s wellbeing before the beginning of the session so that any relevant information can be shared with other practitioners. (I.e. has a cold, feeling very tired, teething etc.)   Practitioners need to share important information with each other throughout the day, such as the wellbeing of the children, if they have become unwell or feeling under the weather or bumped their head during session or have a temperature that needs to be monitored, also if someone different is picking up a child. Any health and safety issues that might have arisen during the day or any concerns regarding a child welfare also needs to be communicated with practitioners and managers. An example of effective communication which happened in the nursery during an afternoon session a toddler had a very minor seizer (holding his breath) while a practitioner was changing his nappy.   After the incident the room leader made everyone aware of the situation and what to do if it happened again, we were able to monitor him closely.   She also phone the parents and informed the manager and deputy manager.   Another example was when a child was being pick-up by a different person, I informed the room leader and wrote a message on the whiteboard and in the communication diary with the relevant information (name of the person...