SHC 51 Unit 1: Use and Develop Systems that Promote Communication Unit code: SHC 51 Unit reference number: F/602/2335 Edexcel Level 5 Diplomas in Leadership for Health and Social Care and Children and Young People’s Services 1. Review the range of groups and individuals whose communication needs must be addressed in own job role. 1.2 Explain how to support effective communication within own job role. 1.3 Analyse the barriers and challenges to communication within own job role. 1.4 Implement a strategy to overcome communication barriers 1.5 Use different means of communication to meet different needs 2. Be able to improve communication systems and practices that support positive outcomes for individuals 2.1 Monitor the effectiveness of communication systems and practices 2.2 Evaluate the effectiveness of existing communication systems and practices. 2.3 Propose improvements to communication systems and practices to address any shortcomings 2.4 Lead the implementation of revised communication systems and practices. 4.4 Analyse how helping others to understand the balance between risk and rights improves practice.

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Unit 501 Use and develop systems that promote communication. In my role of regional Health and social care manager I support individuals with various communication needs. 1.1 I support a diverse group of individuals with diverse needs and requirements; I support individuals with varied communication requirements inclusive of verbal, hand and face gestures, written, assisted, public, formal, informal and organisational. When I go out to complete an initial assessment I complete a communication care plan, this includes methods and preferred ways of communication. If an individual is nonverbal I discuss with the individual and their significant others on preferred ways of communication.

1.2 I recently set up a package for an individual with an acquired brain injury, on first impression’s I felt that the individual was fine with verbal...