Importance of Relationship in Receiving Care

Care always involves a relationship between the person receiving care and the person providing care.   How does the quality of that relationship affect the quality of the care given, as well as the experience of receiving care?

This essay will look at the different types of care relationship settings and demonstrate the importance of the quality of the relationship and how it affects the quality of the care given as well as the experience of receiving care.   I will give specific examples from case studies to demonstrate this.  
In a report on a two year evaluation of two direct payment scheme in Wales (Bornat, J 2008, chapter 8 pgs 65-69) participants said that the presence of trustworthy, sympathetic, dependable staff played a major role in helping them to come to terms with and manage their illness and that familiarity and empathy in the relationship was as important as the physical assistance they provided.   Unfortunately not all clients have access to the Direct Payment system so it is important for carers to have the right skills and qualities that many clients single out as being of prime importance.
Home care workers need a range of skills and have to draw the right line between being friendly and keeping people company, and being professional and doing their job in the time allowed in the care plan.   Somebody Cares is a privately owned and managed home care agency.   Several clients from Somebody Cares talked about the importance of having a good relationship with their carer. Lyn a client who is in a wheelchair but is a free agent and knows exactly what she wants commented that(K101, DVD Unit 3, Activity 7, Home Care the Client’s Perspective, Task 2, Video 3.5)   ‘Marie is brilliant, good company, knows what she is doing, never rushes you, there is never enough she won’t do for you, she is so kind’   Lyn knows Marie is not a friend, that it is a professional relationship but she appreciates the fact they can have a laugh, it is a nice atmosphere and...