I Need Help with Examples

Unit ;   HSC 53

1. Understand diversity, equality and inclusion in own area of Responsibility

1.1 Explain models of practice that underpin equality, diversity and inclusion in own area of responsibility

In my role as manager I am responsible for ensuring that all individuals, their families, friends, carers and members of staff and those that I work in partnership with, are treated equally. Everyone should be treated with dignity and respect. There are many Legislations, Codes of practice and also my workplace policies which regulate equality diversity and inclusion within my area of responsibility. In my managerial role, I have to promote equality and uphold individuals equality of opportunity, individual rights and choice, their privacy, individuality, independence, dignity, respect,   promote empowerment, equality of care, confidentiality and their wishes and needs. I must show how I respect diversity and accept other individual’s differences. Some of the ways I can show this are:

    • Complaint procedure –When a resident wants to make a complaint I have to explain him the procedure, support him in how to complete one, give feedback about the result and maintain confidentiality.
EXAMPLE: The resident is complaining that one of the carers is rude to him every time that she comes in the morning to give him a shower and she don’t mind the language. As a manager I explain him that the residential home has a complaint procedure and I will explain and help him in complete one. I also told him that the complaint is remain strictly confidential till will be resolved and he will get a feedback as soon the situation is resolved.
    • Consultation/participation – Residents should have the right and be encouraged to actively participate in consultations regarding changes to the homes policies and procedures. When changes occur I have to involve the resident actively and have his permission in any...