How to Make and Receive Telephone Calls

The main purpose of telephone is for communicating by speech. You can pass information from one party to another. They have many features that can be used to make and receive calls, transferring calls to another, putting a caller on hold, call waiting, teleconferencing. They also have features like text messaging, voicemail where caller’s can leave messages for us to listen to as they weren’t able to reach us.

It is important to know the purpose of your call before you make it so you know what you are meant to be communicating to the person on the other end of the phone. There is no point in communicating something to someone if you are not sure of how to communicate it. Make sure you fully understand what to say before making the call. At work time is important, so make sure you know what is required before making a call so that you would not waste your time and that of the other person.

In my work when I need to contact someone, I can get hold of the names along with their extensions or contact number through Microsoft Outlook which has Organisation list/ phone directory and you can also look at Intranet to track the names and contact number. You can also ask your supervisor if they know the number already or ask your colleagues as well. Using the Microsoft Outlook and Intranet is similar, first type in the name you wish to contact, then you will be returned with a result that includes their full name, their work address and telephone number.

When contacting internally we look for the contacts through organisation list or phone directory and dial 9 first then the extension number. Contacting externally we need to dial the outside line code then dial the number we wish to contact.

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