Business and Administration Level 2

Unit two: Principles of providing administrative services


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Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Name: Katarzyna Krol

Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature                                                             |How / when used                                                     |
|1. Answerphone                                                       |This feature let You to get your message, even if You not there to   |
|                                                                     |pick up the phone. Answerphone records incoming calls after few     |
|                                                                     |rings, then You can play it back to listen the message from the     |
|                                                                     |caller.                                                             |
|2. Call waiting                                                     |This feature let You to answer another call while You already making|
|                                                                     |one. The current call will be put on hold, so You can answer         |
|                                                                     |incoming one. Some phone allows You...