Hotel Staff ; Staff Scheduling Software: Visual Rota
Hotel Staff and Staffing A Hotel
The Housekeeping department must be the most important. It has the greatest proportion of staffing hours to cover, the most staff, the most hours to cover and it is a cost center. Unlike the restaurant and bar, which are revenue centers, and as long as they are not overstaffed, the more staff you have the more revenue is generated. The housekeeping department is also the one the customers notice most if anything is wrong. You have to have the right number of staff on duty, or it shows.
The housekeeping department can have the following staff depending on the size of hotel. Housekeeper and assistant housekeepers, room maids, cleaners, staffmaids, cloakroom attendants, houseporters, valets, laundry and linen keeper. The staff hours of cover depend on the hotel and type of customer, business people require different time schedules to people on holiday with children. The staff need to be scheduled accordingly and in a ratio to the number of guests staying in the hotel. Fortunately, most people book ahead and the workload is known well in advance, especially during peak periods.
Your staffing requirement will depend on the occupancy of your hotel. It is possible to get quite good estimates of staff numbers based on average times to do tasks, such as cleaning a room. Then you can allocate 10, or 15, or even 20 rooms to each room maid. It is also quite easy to estimate the total number of staff needed in a year for a task. We have a page about annual hours.
For example, cleaning an occupied room takes 30mins/day, en-suite bathroom 6mins/day, therefore a maid for every 13 occupied rooms. A hotel with 100 rooms(all occupied) needs 8 maids. Then we can sum this up for a year of 365 days, which comes to 2900 maid days per year. We can then divide this by the number of days a maid works per year, say 240, and arrive at a figure of 12 full time maids. Hence we can...