Hotel Reservation

IJISET - International Journal of Innovative Science, Engineering & Technology, Vol. 1 Issue 9, November 2014.
ISSN 2348 – 7968

Online Hotel Reservation System
Richard Bemile1, Akwasi Achampong2 and Emmanuel Danquah3
Information Technology Department, Methodist University College Ghana
Dansoman, Accra Ghana
The hotel industry is a business venture for the owner and a
solace for the traveler and/or tourist. A customer can get
stranded in the quest to secure a hotel room to pass the night if
he has not made adequate plans by the existing system. Through
this study, it was realized that for a customer to be guaranteed a
room, he or she has to physically come to the hotel since the
attendants paid more attention to that. He could also send a
friend or relative who lives around the neighbourhood of the
hotel to do the booking for him. There is nothing to bond the
hotel and the customer in person that he has indeed booked for a
room. This study took Hansonic Hotel as its case. It looked at
creating an online reservation system to enable customers choose
the room they wanted after a virtual tour to guarantee him a
Keywords: reservation, hotel, customer.

1 Introduction
The Hotel Industry like any other business opens up socioeconomic opportunities for both owner and customer. It
has the function of providing hospitality services to
customers. These customers can be travelers, foreigners,
businessmen, tourists, visitors, etc. Customers are mostly
constrained in trying to get a room to pass the night, as the
usual practice is to look for a hotel when you have arrived
in the particular location, walk in and find out whether
there is a vacant room. In the case that there is no vacant
room, you have to move to next closest hotel to enquire
once more. So what happens if you move around
sometimes very late in the night in search of a room and all
close by hotels are fully booked? Other times you may be
lucky to...