Health and Social Care - 301

Unit 301 Principles of Communication in adult social care settings.

Identify the different reasons people communicate:
Communication is the giving and receiving of information by verbal and non verbal means. Effective communication is a two way process, ensuring that the correct message is sent, received, and also understood by the other parties. People communicate for many different reasons: to express feelings and needs; to help to build relationships;   to socialise; to ask questions; to receive information and instruction; to share knowledge; to share opinions.
Communication in adult social care settings is important to help build and maintain a high standard of relationship between carer and service user, without this basic skill the relationship between carer and service user will be severely hindered from the start. Good communication skills are also vital between staff members and also external parties (Doctors, Care Co-ordinators, relatives, etc) This helps to maintain a good working relationship between all parties and helps things run smoothly.
Explain how communication affects relationships in an adult care setting:
Good communication is vital to enable for solid relationships to be built within an adult social care setting.   Communication can lead to good or poor service within this sector. Good communication with service users helps ensure that there is trust and understanding within the relationship between carer and service user. Without this communication there maybe difficulties ensuring that the service users’ individual needs are met and barriers are created. Good communication is also important between staff members so that information can be shared easily to ensure that any problems can be picked up and addressed, this also encourages a good working relationship and ensures that tasks are fulfilled to a high standard. Good communication also helps to ensure that service users have control over their lives and make their own...