Err Booklet

127
CfA ERR Workbook
BTEC Apprenticeship Assessment Workbook Level 3 Customer Service
CfA Induction Workbook text © CfA: Business Skills @ Work, 2010
3. SOURCES OF INFORMATION AND
ADVICE ABOUT EMPLOYMENT RIGHTS
AND RESPONSIBILITIES
3.1 INTERNAL SOURCES
What you should know
• The range of information made available to you by your
employer on matters relating to your employment and
workingŽpractice.
• Where this information can be obtained.
Over to you
You will need to know who to go to for information and advice in
your organisation. This can be on a range of topics related to:
• employment and personnel issues
• training
• additional learning support
• assessment.
Task 27
Where would you fi nd information within your organisation about:
1.
Personnel issues (eg annual leave entitlement)
2.
Training opportunities (eg in-house training, qualifi cations)
3.
Additional learning support (eg for a learning diffi culty, medical condition or disability)
128
CfA ERR Workbook
BTEC Apprenticeship Assessment Workbook Level 3 Customer Service
CfA Induction Workbook text © CfA: Business Skills @ Work, 2010
3.2 EXTERNAL SOURCES
What you should know
• Other information sources that may be available outside the
workplace, what they provide and how to use them.
Over to you
You will need to know where to go for information outside your
organisation. This can be obtained from a range of sources, such as:
• the Citizens Advice Bureau
• trade unions
• Access to Work contact centres.
Task 28
Which external source(s) would you turn to for information
relatingŽto:
1.
Health and safety at work
2.
Equal opportunities
3.
Data protection
4.
Access to Work
129
CfA ERR Workbook
BTEC Apprenticeship Assessment Workbook Level 3 Customer Service
CfA Induction Workbook text © CfA: Business Skills @ Work, 2010
4. ABOUT YOUR OCCUPATION AND
ORGANISATION
What you should know
• The type of organisation you work for, in terms of the following...