There are two groups of people at my work who I need to communicate.
The first group is an internal people such as the residents, work colleagues (various positions), managers and directors of our care home.
The second group in an external people who visits our care home such as resident’s family & friends, GP, district nurses, pharmacist, OT/physio therapist, CPN, opticians, chiropodist, social workers, representative, DOLs assessor, contractors, and agencies.
I use various method of communication to make sure it is most effective in each situation.
When I communicate with residents, I will be using verbal and non-verbal communication method such as touch, gesture, facial expressions and writing.
During the communication with residents, I choose less noisy environment.
I make sure to speak clearly and slowly to support their understanding. I make sure to have an eye contact to engage with them. I will be careful with tone of my voice and facial expression so that I come across as friendly as possible. I will sit or kneel down to make sure I am not towering over the person I am communicating with. I allow plenty time for the resident to be able to respond back.
With work colleagues, other health professions, and visitors, I use verbal communication (face to face or phone call), and written communication (letter or e-mail).
In order to promote effective communication, I consider   the way I give a message and the way that I receive a message.
Communicating with other staff members to ensure effective team working and person cantered   care. First daily communication is   hand over at the beginning of each shift which contains each resident’s current issues and health conditions as well as health & safety, medication and general highlighted message. I also use communication book   and Memo to ensure relevant information is shared with all the staff. If there is an evidence of bad practice or standard is not met by a certain staff member,
then I will...