Communication
- Submitted by: goldrush1
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- Category: Other
- Date Submitted: 09/29/2015 04:30 AM
- Pages: 14
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Section 1: Understand the nature and importance of the communication process in the workplace
AC1.1 Explain the importance of effective communication in the workplace
Communication in the work place is vital for effective safe working practice and optimal performance. In order to communicate effectively the sender of the message has to ensure they use appropriate methods of communication. As well as this they have to make sure the information they are communicating is done so in timely manner, is accurate, relevant, concise and is understood by the receiver.
For the sender to ensure this is all in place before communicating they will have to prepare the message which is to be sent. This would mean ensuring the message is clear and concisely prepared with as little jargon as possible. This will prevent any miscommunication or misunderstanding.
The sender would have to be prepared beforehand, as well as this gaining the attention of the receiver in order to prepare them for the message. This could be simply letting the receiver know a message is to be sent so the sender can prepare to receive the message without any distractions or barriers. If the receiver has prepared to receive the message then the chance of it not being understood or received is reduced.
Once the sender has sent the message, confirmation the message was received will be required generally through the form of a reply or clarification in which case the communication can come to a close.
If communication is not effective the following may occur:
• Employees may not work to the required standards.
• Accidents may occur due to miscommunication.
• SLA may not be met
• Working relationships with clients may be stressed
If communication is effective this will then lead to:
• Employees working and maintaining the correct standards
• Clearing hazards and any potential harm before it becomes an accident
• Abiding to rules and regulations of SLA’s
• Happy clients and good...
AC1.1 Explain the importance of effective communication in the workplace
Communication in the work place is vital for effective safe working practice and optimal performance. In order to communicate effectively the sender of the message has to ensure they use appropriate methods of communication. As well as this they have to make sure the information they are communicating is done so in timely manner, is accurate, relevant, concise and is understood by the receiver.
For the sender to ensure this is all in place before communicating they will have to prepare the message which is to be sent. This would mean ensuring the message is clear and concisely prepared with as little jargon as possible. This will prevent any miscommunication or misunderstanding.
The sender would have to be prepared beforehand, as well as this gaining the attention of the receiver in order to prepare them for the message. This could be simply letting the receiver know a message is to be sent so the sender can prepare to receive the message without any distractions or barriers. If the receiver has prepared to receive the message then the chance of it not being understood or received is reduced.
Once the sender has sent the message, confirmation the message was received will be required generally through the form of a reply or clarification in which case the communication can come to a close.
If communication is not effective the following may occur:
• Employees may not work to the required standards.
• Accidents may occur due to miscommunication.
• SLA may not be met
• Working relationships with clients may be stressed
If communication is effective this will then lead to:
• Employees working and maintaining the correct standards
• Clearing hazards and any potential harm before it becomes an accident
• Abiding to rules and regulations of SLA’s
• Happy clients and good...